Our Policies

Dog Walking & Check-in Policies

Bookings

Bookings for new customers is preferred at least one week prior to the service request date in order for us to arrange a time for a complimentary Meet & Greet. Our Meet & Greets are required and essential to bookings; they provide peace of mind, clarity, and ensure that we are all a good fit! Good Walk & Watch Co. reserves the right to turn down booking requests for any reason during or directly following the Meet & Greet.

Bookings for current, active clients are preferred by the Sunday before the request date.

Ongoing weekly, midday bookings are required to provide a service time window. Please note that there is a minimum of a 1 hour window and 2 - 3+ hour windows are preferred.

For longer check-ins (2+ hours) the rate will be equal to my overnight pet sitting rate.

Cancellations

For clients who have ongoing weekly bookings there is no cancellation fee.

For Less-Than-Regulars, clients with bookings around every 6 weeks or more often, there is a 25% cancellation fee when canceled within 24 hours of the booking.

For Not-So-Regulars, clients with bookings around every two months or more, there is a 50% cancellation fee when canceled within 24 hours of the booking.

Good Walk & Watch Co. reserves the right to end client relationships with clients who cancel services more than 50% of the time.

The Nitty-gritty Details

Preparation

Good Walk & Watch Co. is always prepared with water and basic first aid supplies for your pets. Please be sure to provide collars/harnesses/leashes, treats, food, toys, towels, poop bags and anything else required for your pet’s walk or check-in. Please also ensure these items are easily accessible.

How my time works

My time with your pet(s) starts as soon as I enter your door and ends as soon as I exit your door. If your pet(s) take(s) a long time to get a harness/leash on, please be aware that is a part of the time you have booked. If you would like your pet to have more time outdoors, please request to book a longer walk (only $5 per additional 15 minutes). If your pet is very difficult to get leashed, I can often stay past your requested booking time to ensure they get outside. However, please be aware that you will be charged for the full amount of time that Good Walk & Watch Co. spent with your pet.

Hours

Dog walking & pet check-in hours may be booked between the hours of 8:00am and 9:00pm.

I do not provide…

group walks at this time, only solo walks or dogs from the same household.
off-leash walks, unless your dog is trained and reliably responds with an e-collar.
walks on any roads that I deem dangerous or unsafe, due to traffic patterns, construction, inclement weather, etc.
pet transport to parks or trails at this time.
check-ins for dogs that are unattended overnight, please book in-your-home pet sitting services if you are planning to leave your pet for more than 1 day.

Pet Sitting Policies

Bookings

Booking requests for new clients must be submitted at least 3 weeks prior to the service request date and preferably 1-6 months prior. This is to ensure that we have plenty of time to set up a complimentary Meet & Greet. Our Meet & Greets are required and essential to bookings; they provide peace of mind, clarity, and ensure that we are all a good fit! Good Walk & Watch Co. reserves the right to turn down booking requests for any reason during or directly following the Meet & Greet.

Booking requests for current clients is required at least 2 weeks prior to the service request date and preferably 1-6 months prior. Good Walk & Watch Co. tends to be fully booked about 3 months ahead of time!

The maximum lead time for a pet sitting booking request is 1 year.

Cancellations

For Regulars (clients who book 2 or more pet sits per year) and Dog Walking Regulars (clients with ongoing weekly dog walks), there is no cancellation fee.

For new clients and Not-So-Regulars (clients who have 1 or less booking per year) there is a 50% cancellation fee when canceled within 7 days of the start of the booking.

Good Walk & Watch Co. reserves the right to end client relationships with clients who cancel services more than 50% of the time.

The Nitty-gritty Details

Instructions

Feeding and medication instructions, daily routines, things to look out for and last minute changes in care must be sent prior to the start of the booking. Last minute notes left on counters and paper instructions should be sent prior to my arrival, a picture of them is fine!

Preparation

Good Walk & Watch Co. is always prepared with basic first aid supplies for your pets. Please be sure to provide collars/harnesses/leashes, treats, food, toys, towels, poop bags and anything else required for your pet. Please also ensure these items are easily accessible.

Length of time your pet can be left alone

Please be aware that Good Walk & Watch Co. provides dog walking services midday Monday – Friday from about 9:00am/10:00am – 3:00pm/4:00pm. If your pet cannot be left alone for a minimum of 6 hours we may be able to schedule a midday visit depending on my availability or we may not be the right fit. A midday walk/check-in (between the hours of 10am and 4pm) for pet sitting clients is not complimentary, you will be charged for this extra service and availability is limited.

Extended Care

Pet care starts at or after dinner time on the start date of the booking and ends in the morning of the end date of the booking. If you need extended hours of care, requesting my arrival for the morning of the start date of the scheduled pet sit or requesting my departure for the evening of the end date of the booking, there will be a 50% per day charge. There will be a full day charge added if you are requesting arrival before 8am or departure after 9pm.

Continuity of care

If there is a sitter/neighbor/family member caring for your pet(s) in between my visits I will require a waiver to be signed by the third party, releasing my liability between my visits.

I do not provide pet sitting services for...

dogs unattended overnight.
constant care (pets that cannot be left alone for 5 - 6 hours at a time, Monday - Friday).
pets when there is another human staying in the house.
pets when construction or remodeling is being done on the house.
humans.
unsanitary/inadequate sleeping quarters for your pet sitter.